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Citizens 1st Bank will NEVER request personal or account information from our customers via email

Merchant Processing at C1B



Merchant Processing


Merchant Processing with Citizens 1st Bank enables you to better serve your customer by safely processing credit and debit card payments through the major credit card networks
Card payments are conveniently and automatically deposited directly to your Citizens 1st Bank account. Fees and rates are competitive and easy to understand.*

Processing methods available include:
     -Electronic processing (using a terminal)
     -Mobile device processing (no equipment to buy, flat rate*)
     -Internet Processing
     -Touchtone Processing

Terminal equipment may be purchased or leased. Some existing merchant owned terminal equipment may be reprogramed for use.

*One mobile processing card reader is supplied at no charge. Additional readers are available for additional expense.

*Flat rate for mobile device processing in most cases when card is swiped using mobile device card reader. Additional fees when data is keyed into mobile device.

*For complete information about fees and rates, as well as all terms and conditions, please contact the bank.


Merchant Support


Merchant support is at your fingertips when you need it. Contact the Merchant Support Department for processing and technical issues during the hours listed below. For technical support issues, you may call the 24/7 Technical Support line any time.

Merchant Support Department
Available M-F 8AM-7PM CST
(800) 327-0053

24/7 Technical Support (800) 228-0210





About Us

Locally Owned and Operated Since 1920

We have branches located in Tyler, Nacogdoches, Rusk and Jacksonville to serve you. We have been a Bauer 5-star Rated Institution for over 130 consecutive quarters.



Local Decisions
Knowledgeable Staff
Mobile Deposit
Mobile App
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                  Equal Housing Lender             Member FDIC


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